AI Chatbot vs Live Chat Support
Live chat converts well when someone is available. Most enquiries arrive when nobody is. That gap is where an AI chatbot pays for itself.
Coverage and response time
An AI chatbot answers instantly, at any hour, in multiple languages. Live chat depends on staffing, and average first-response time is where most enquiries are lost.
Cost per conversation
A staffed live chat desk carries salary cost per shift. A trained chatbot has a build cost plus low running cost, and handles the repetitive 70–80% of questions.
- Chatbot: FAQs, pricing, availability, booking, lead capture
- Human: negotiation, complaints, complex custom scope
- Hybrid: bot qualifies, then hands off with full context
Quality control
A chatbot trained only on your approved content will not invent answers. We restrict the knowledge base to your pages and documents, and log every conversation for review.
Frequently asked questions
Will the chatbot make things up?
It answers from your own approved content and escalates to a human when it does not have a grounded answer.
How long does a chatbot take to build?
Typically 1–2 weeks including training on your content and testing.